Terms & Conditions
1. Making your booking
Please make sure that your selected cottage and its facilities are suitable for the needs of you and your party by referring to its details page on our website
Your booking is made after supplying and completing the booking information required on our website, agreeing to our terms and conditions and paying the required non-refundable 25% booking fee or paying in full by credit or debit card.
Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.
This occupation does not create any form of legal tenancy or licence and is strictly only on the basis of a short term holiday.
Once the required booking information and the 25% non-refundable booking fee have been received and accepted by us, we will issue you with our written confirmation. The contract between us will only be formed when we send you our confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this we will promptly refund any money you have paid to us.
You should carefully check the details of our confirmation and inform us immediately of any errors or omissions.
2. Paying for your booking
You are required to send to us your payment for the balance of the Rental and the Security Deposit at least SIX weeks prior to the Arrival Date as set out in our written confirmation. If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you.
We will hold the Security Deposit to be applied against the reasonable cleaning and/or replacement of the property, furnishings, fixtures and fittings. We will return the Security Deposit to you within 14 DAYS of the return of the keys to us, less any deductions in accordance with the conditions listed above.
3. If you cancel or amend your booking
If you need to cancel or amend your booking you must email us using the contact information on our written confirmation as soon as possible.
You will also be required to confirm your cancellation in writing or by email to the addresses shown on our written confirmation. A cancellation will not take effect until we receive written confirmation from you.
If you cancel your booking more than SIX weeks prior to the Arrival Date, we will refund the balance of any money you have paid us, less the 25% non-refundable booking fee.
If you cancel your booking less than SIX weeks prior to the Arrival Date, we reserve the right to retain the full Rental cost. In these circumstances we will only refund the Rental (less any additional costs incurred) to you if we are able to secure an alternative booking for the Property.
If you request and pay to bring a pet(s) the pet fee(s) may not be refunded if you do not bring your pet.
4. If we cancel or amend your booking
We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.
5. Your accommodation
You can arrive at your accommodation after 16:00 hours on the Arrival Date of your holiday and you must leave by 10:00 hours on the Departure Date.
If your arrival will be delayed, you must contact the person whose details are given on our booking confirmation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the booking as having been cancelled by you.
We reserve the right to alter the decoration, furniture, fixtures and fittings of our cottages from time to time as we see fit which may not be reflected in the photographs on our website or other advertising / marketing literature and websites.
6. Your obligations
You agree to comply with the Regulations, Terms & Conditions and the details in the property manual any other regulations reasonably made from time to time and ensure that they are observed by all members of your party. Failure to do so may result in the immediate termination of your stay or a deduction of funds from your security deposit.
You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses clean and in good condition. Failure to do so may result in the deduction of funds from your security deposit.
You agree to not allow your pet(s) into the sleeping areas or on the beds.
You agree to collect and dispose of any dog’s mess / pet faeces left by your pet in a disposable plastic bag in one of the bins provided.
You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.
You agree not to store any flammable liquids at the property.
You agree not to drive or attempt to drive your vehicle (including all 4×4 vehicles) into or park in Vellandreath Valley for any purpose under any circumstances without expressed permission from the owners.
You agree that any additional wood / fuel requested by you and supplied to you by us will be paid for prior to your departure or the sum of its value may be deducted from your security deposit and a £10 surcharge may be added.
You agree to not carry out any manner of illegal or immoral activity or business during your stay at the property or its location.
You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
You cannot allow more people to stay in the Property than expressly authorized, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.
You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.
7. Complaints
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.
It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.
8. Our liability
You and each named and individual member of your party must arrange and have your own travel insurance policy. We suggest sensible shoes be worn whilst walking to / in and from the valley and recommend the use of a torch in the evening and at night. We do not accept any responsibility or liability for loss of articles or possessions or any damage to such items. We do not accept any liability for any damage to any vehicle left in the car park. We do not accept any liability for loss or theft of any vehicle or its contents left in the car park. We advise that all valuables are removed from vehicles left in the car park.
9. Law
The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.